When implementing an IT service management platform in an organization, there's this common confusion between ITSM and ITIL. You must have asked yourself, "What is needed, ITSM or ITIL?"
#ITSM and #ITIL aren't the same things.
ITSM is a #software solution used by #IT teams to implement, manage, and deliver #ITServices to meet the needs of an organization.
On the contrary, ITIL (IT Infrastructure Library) is a popular ITSM #bestpractice #framework designed to standardize the selection, planning, delivery, and maintenance of IT services within a #business. ITIL has 5 core volumes such as Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Even though the end-goal for both is to improve #efficiency and achieve reliable service delivery, it's good not to confuse the two terms, and absolutely wrong to use them interchangeably because as far as ITSM is concerned, it is not technology-focused rather the focus is on customers.
ITSM is the 'What' and ITIL is the 'How' of IT service delivery. To know more, check our blog:
We are #Motadata partner offer a unified ITSM platform#ServiceOpss which is PinkVERIFY certified and ITIL compliant.
#Motadata #dcmsolusi #itsm #itam #service #servicedesk