Saturday, June 2, 2018

Job Desc IT Outsourcing and Managed Services

Job Desc IT Outsourcing and Managed Services Head / Manager :

Design and deliver support and service solutions for Manages Service customers in line with ITIL and/or industry best practice

Monitoring the effectiveness of the team against SLA/KPI‟s, driving through change as needed to deliver continual service improvement

Ensure operational procedures and practices are well defined, documented and consistently applied

Instil a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues

Identifying and implementing change within the team to ensure it can take on new service offerings

Create project plans, design, and implement solutions including contribute proactively to new service development

Set and cascade business objectives and targets to the team

Manage and develop strategic partnerships with third party suppliers and other internal stakeholders

Provide input into the divisional strategy with particular focus into opportunities to grow and/or enhance the service offered

Solid technical Experience of Data Center with Cloud Computing technologies and solutions

Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration

Provide Software as a Services (SaaS) & managed services

Supervise the internal IT support team in delivering daily IT supports for group of companies

To perform related duties and responsibilities as required

Create the maximum company value teaming with the other corporate members.


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